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WhatsApp AutomationD2C / GiftingDubai, UAE10 days
62% of orders now start on WhatsApp.
Set up WABA, designed a catalog + reorder flow, and integrated with Zoho CRM and Shopify for order status updates.
+44%
Repeat order rate
< 30s
Reply time
4.8 / 5
CSAT
Client
Petalcraft Florists
Year
2025
The problem
Orders came through DMs across 4 channels. Reorders required customers to repeat addresses every time.
Our approach
- 01BSP onboarding + green tick application
- 02Catalog browsing flow with saved addresses
- 03Order status webhooks from Shopify
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